Account Manager (Dublin)

Help us run our company smoothly and manage customer success.

We are looking for an outstanding team member for our new Dublin office to help us run our company smoothly, closely work with our customers on account related matters and ensure that our users can successfully use and adopt our products.

As an Account Manager you will help us with everything from answering product and billing/account related customer requests, prepare proposals as well as process orders for customers. You will also pro-actively follow-up with customers via email and phone on support requests, remind customers about expiring licenses and support plans, manage customers' cloud subscriptions and track opportunities with our internal tools.

You will occasionally also help us with various administrative tasks such as managing our accounts receivable, working with our suppliers, following up with customers regarding invoices as well as assisting the team with other smaller projects.

To help us with these tasks, you are highly organized, a strong communicator, enjoy working with customers and possess a high attention to detail. You are an excellent writer and have the ability to communicate clearly and positively through written and spoken English. You have the enthusiasm and persistence to help us provide excellent service and follow-up with a large number of existing and new customers on a daily basis.

This is a varied and busy role and we offer many options to grow with our company. We are a small team and you can expect a wide array of opportunities to test and improve your skills. You will be working with products thousands of users and many of the world's best software teams use and love.

Not only will you be part of a great team, you will directly interact with our customers and help them be more successful. We highly value work-life balance and offer great benefits as well as highly competitive compensation. We would be happy to have you join us at our awesome Dublin office!


Requirements

To join our team for this position, you ideally meet the following criteria:

  • Relevant education and/or job experience
  • Excellent English writing and communication skills
  • You are highly organized, detail-oriented, driven and self-motivated
  • You have the enthusiasm and persistence to provide excellent service
  • You enjoy working directly with a large number of customers via email and phone (we have some of the nicest customers around!)
  • You have at least basic understanding of the software development process or have technical curiosity and are interested in software technology

Benefits

As a small and successful software company we are able to offer the following benefits:

  • Highly competitive salary and benefits
  • Work with amazing and satisfied customers
  • Work from our awesome office in Dublin
  • Environment and freedom to do the best work of your career yet
  • Excellent gear and all tools you need (e.g. MacBook Pro + big monitors)
  • Flexible working hours
  • At least 25 days paid vacation + public holidays
  • Chance to work on a passionate team that values work-life balance
  • Daily catered lunch and other office perks
  • Plenty of opportunities to learn, improve your skills and share your knowledge with the community as well as to grow with us

Responsibilities

To get a better understanding of this position, please see below for a list of typical tasks and projects you could be working on:

  • Answer product, billing and account related customer requests
  • Prepare quotes & proposals and process customer orders
  • Follow-up with customers on license and support renewals via phone and email
  • Help customers manage their cloud subscriptions and renewals
  • Manage accounts receivable and check with customers on overdue invoices
  • Manage customer relationships and deals with our internal tools
  • Occasionally help us with office management and coordinate with our suppliers
  • Assist the team with with various additional tasks and projects

How to apply

Are you interested in working with us? We would love to hear from you. Please email us with your cover letter explaining why you would be a good fit for this position as well as your CV/resume.

Email your questions or application to: jobs@gurock.com
Quick Facts
  • We are a small and friendly software company
  • Many of the world's best software teams use our products
  • Join us at our Dublin or Berlin offices or work remotely
Our Awesome Customers