The security and safety of customer data, our applications and the supporting infrastructure is our top priority. We achieve a high level of security by following many industry best practices and regularly reviewing and improving our security policies and processes.
Our staff is trained and briefed to ensure that our security policy is executed thoroughly across all disciplines and teams, including customer service, our software development team as well as infrastructure operations.
Our servers are hosted exclusively at professionally maintained and secured facilities from leading data center providers. All facilities feature various physical security mechanisms such as electronic access control systems, 24/7 monitoring of entrances, server rooms and vehicle access roads, as well as modern fire detection and UPS systems.
Our applications and the supporting infrastructure are frequently reviewed for potential security issues.
Our documented disclosure policy and our vulnerability management ensure efficient and fast responses to security issues and incidents.
Our network is protected by redundant firewalls and load balancers. Our data center providers employ additional constant performance and security monitoring of the used infrastructure. We monitor all systems 24/7 for availability and performance related incidents to pro-actively troubleshoot and resolve issues. Many of our servers and network equipment are designed in a redundant way with automatic active failover.
All communications with TestRail cloud instances or our customer portal are encrypted using industry standard SSL and HTTPS. For email, our infrastructure supports TLS, a protocol that encrypts and delivers email securely between servers. The TestRail server edition also supports SSL for the application as well as email delivery. The use of SSL is also supported and encouraged for integrations with third-party systems.
All access to data within TestRail is governed by access rights and user authentication. Operations and customer service policies follow many industry best practices to limit access to customer data. Additionally, customers can restrict access to TestRail users based on various permissions, roles and network addresses.
Our applications feature robust security mechanisms and use or support encrypted storage of select data as well as backups and hashed passwords if applicable.
Our teams follow many industry best practices to achieve a high level of security in our code and infrastructure. To ensure a high code quality, we employ regular code reviews, track changes rigorously and train team members on common relevant attack vectors. We also maintain our own secure framework as part of our stack to limit third-party dependencies and to manage critical code in a central place.
We isolate customer data for TestRail server and cloud instances by using separate databases and user access for each customer. This and additional mechanisms ensure protection of sensitive customer information on the database level.
We are bound to the very strict German and European data protection laws such as the German Federal Data Protection Act. Personal information and customer data is stored and processed only to provide and optimize our applications, services and offerings.
Keeping customer data safe and our infrastructure secure is our top priority. Your input and feedback on our security is highly appreciated. Please send urgent and security related requests directly to email@example.com and use our public key to encrypt your message. Please also provide us with a secure way to respond.
If you discovered a security issue that might impact our products or infrastructure, please let us know. We will acknowledge your report, provide a way to track the issue and start investigating the problem immediately. Once the issue has been resolved we'll post a security update along with credits if applicable.
Please do not publicly disclose any problems without coordinating with us, so we can ensure that all customer accounts and instances have been secured first. We answer all requests within one business day and please ping us on Twitter or call us in case there are communication problems.