TestRail Premium Support


TestRail Premium Support

No matter what kind of testing you manage, TestRail Support is here to help! Standard support comes included in all packages. Add Premium Support for priority response, the ability to book troubleshooting sessions with Technical Support Engineers via screen share, and exclusive meetings with TestRail Product Managers for updates on our roadmap and to share feedback.

For more information about adding Premium Support to your TestRail subscription, please reach out via the contact request form or email us at [email protected].

Note: Premium Support is currently only available to accounts with prepaid or annual subscriptions.



Standard Support

  • Email-based support
  • User guide and documentation
  • Training webinars
  • Getting started videos
  • Community Support (user forums)

Premium Support

  • Everything in Standard Support, plus…
  • Priority support for quicker response times
  • Dedicated Premium Support queue with expedited routing and escalation
  • Ability to book screen sharing sessions with Technical Support Engineers to assist in identification and remediation of issues
  • Access to customized individual roadmap strategy briefings with Product Managers
  • Free 90-day license for Kiuwan code security analysis or Ranorex test automation platform*

*Offer only valid for customers who are not already users of Kiuwan or Ranorex

“I compared different tools and TestRail was much better than others. TestRail works really fast, has a clean, simple UI, a really good workflow, and intuitive test case management.”

– Gled Budko, Autodesk, Inc.

Request More Information About Premium Support

You are in good company.

TestRail is used by thousands of great teams, both small and large.